Do you have the ability to deliver bad news without causing a scene?
Hopefully you’ve picked up from our last blog that getting your point across in an effective way is key. Something that we all understand as leaders is that delivering bad news will always be part of our role, however if done in the right way, it doesn’t have to be negative.
Have you ever fired off that email response when you’re feeling hot about the situation? Read on for some tips on decision making and managing our impulse control.
Before we get into that, I’ll continue to break down the EQ-i model building on our self perception and self expression by looking at interpersonal relationships and decision making and how this might have an impact on the delivery of our projects.
Have your interpersonal relationships ever caused you to not be taken seriously?
InterpersonalThe Interpersonal element of the EQ-i 2.0 is made-up of 3 sub scales –
Reflect on your last meeting with a member of your project team –
Did you really listen and place yourself in the other persons shoes? I’m talking about empathy here. Empathy at its core is listening to understand someone’s motivation and drive – this is a key leadership skill.
‘Most people don’t listen with the intent to understand, they listen with the intent to reply’ – Steven Covey
Listening top tips –
Take a moment –
I discussed the boat analogy with a recent coaching client and she told me this quote which has really stuck with me…
‘A ship in the harbour is safe but thats not what it was built for’
This little quote is more about taking action and moving things forward. It’s a reminder to step out of that comfort zone.
Each of us reading this blog are all in very different situations within the storm. So to really have empathy, we first need to understand each others boats!
We often hear from leaders – ‘we don’t have time to do this!’ It doesn’t have to be hours of asking how someone is. It can be…
Let’s reflect a little on the next element of the EQ-i 2.0 model. You will all understand the need to make decisions every day, large and small.
Decision MakingThe Decision Making element of the EQ-i 2.0 is made-up of 3 sub scales –
Asking for feedback from 1 team member is good but asking for feedback from everyone is even better – you are more inclined to act on the feedback if everyone confirms you should develop the same behaviour! This can also be a great way to recognise the EI behaviours we need to develop.
The goal within this EI composite is to have a balance and when it comes to Reality Testing, do we always see things how they are? Do we have the evidence to make sound decisions without acting on impulse?
How does this look – “An emotionally effective PM will use both emotional and objective information to make key project decisions.’’
Ignoring emotional information means we don’t get the full picture and can result in impulsive decision making. This is not about being ‘emotional’, it’s about seeing that whole picture so we can make informed decisions.
Remember that hot and bothered fired off email? Even taking 5 minutes, a deep breath and a quick ‘save in draft’ can really ensure the response received is effective.
EI tips to help us with our decision making –